Carbonite tell users their product does not work with Lion *after* it is released
by Mike on Jul.22, 2011, under Uncategorized
Carbonite is a great product for backing up your Mac. Except it seems if you have upgraded to Lion. Two days after Lion was released I got an email from Carbonite telling me that their product is not compatible. What’s worse is it looks like it is working but apparently it isn’t. I thought this is what Developer Previews were for, apparently not.
So either they didn’t check with the Developer Preview which seems like the behaviour of a less than serious outfit. OR they knew it didn’t work and didn’t tell their paying customers until after the release of Lion when many off us had already upgraded. Neither of which shows them in a particularly good light in my view.
They even have a nice FAQ page telling the world how they were caught out. Crashplan however seems to be ok as their blog page says, maybe it is time to switch.
July 22nd, 2011 on 6:47 pm
Hi Mike,
We’d love to have you at CrashPlan. I’ve been running our backup software, on Lion, for a few weeks now. I have not had any issues whatsoever.
CrashPlan has tons of features like multi-destination backup, backup sets, and awesome deduplication.
Check out this link http://www.crashplan.com/switcher/ and look for the gray button
Breon Nagy
http://code42.com
July 22nd, 2011 on 8:57 pm
Funny how Carbonite didn’t bother testing their software with the developer versions of Lion that Apple made available to them.
CrashPlan is a great alternative, as is Backblaze. While CrashPlan is a much more robust solution, Backblaze is extremely simple.
Personally, I use CrashPlan (read my full review of CrashPlan) but I set my parents up with Backblaze, so they can’t screw it up.
July 22nd, 2011 on 9:06 pm
Signed up to CrashPlan – seems to be ok so far.