Mike Wilks' Blog

Just had an interesting conversation with Three Customer Service. I am in the last month of my contract so I called to see what they might be prepared to offer me. The short answer appears to be nothing.

As soon as I said I was happy to stay on SIM only they completely lost interest. I wanted to stay on the One Plan and they suggested that £25 a month is the best they can do. I pointed out that I was happy to commit for another contract period but no dice. I also explained I could sign up for a new contract and get cashback which is a apparently a “win win” deal. I don’t think the CS operative appreciated that it is Three who pays the cash to affiliates.

Anyway if Three want to improve on their £25 a month and lock me up as a customer for a while I will listen. In the meantime I am off to have a look at Giffgaff.

UPDATE: Three have responded on Twitter with the same message as before. £25 is the right price and the best deal on the market. Well it is for now ….

I never understood why they withdrew the 12 months Sim Only One Plan but I suspect because it doesn’t exist anymore there is nothing to upgrade to.

Carbonite is a great product for backing up your Mac. Except it seems if you have upgraded to Lion. Two days after Lion was released I got an email from Carbonite telling me that their product is not compatible. What’s worse is it looks like it is working but apparently it isn’t. I thought this is what Developer Previews were for, apparently not.

So either they didn’t check with the Developer Preview which seems like the behaviour of a less than serious outfit. OR they knew it didn’t work and didn’t tell their paying customers until after the release of Lion when many off us had already upgraded. Neither of which shows them in a particularly good light in my view.

They even have a nice FAQ page telling the world how they were caught out. Crashplan however seems to be ok as their blog page says, maybe it is time to switch.

A little follow-up to my previous post. Having put my tethered Three phone in the loft for a bit I can really get it to out perform the home broadband. Here’s a couple of results.

First the home ADSL (provided by ADSL24 reselling Be There Unlimited):

and then the Three mobile in the loft

Other than the latency the Three result is much better. A strange state of affairs when my mobile is faster than my home broadband, hopefully the FTTC / FTTP rollout gets here soon to fix the situation. In the meantime Three it is …..