Mike Wilks' Blog

Just had an interesting conversation with Three Customer Service. I am in the last month of my contract so I called to see what they might be prepared to offer me. The short answer appears to be nothing.

As soon as I said I was happy to stay on SIM only they completely lost interest. I wanted to stay on the One Plan and they suggested that £25 a month is the best they can do. I pointed out that I was happy to commit for another contract period but no dice. I also explained I could sign up for a new contract and get cashback which is a apparently a “win win” deal. I don’t think the CS operative appreciated that it is Three who pays the cash to affiliates.

Anyway if Three want to improve on their £25 a month and lock me up as a customer for a while I will listen. In the meantime I am off to have a look at Giffgaff.

UPDATE: Three have responded on Twitter with the same message as before. £25 is the right price and the best deal on the market. Well it is for now ….

I never understood why they withdrew the 12 months Sim Only One Plan but I suspect because it doesn’t exist anymore there is nothing to upgrade to.