Mike Wilks' Blog

Even though our exchange is due to be upgraded for FTTC in March there is no plan for it to come to our cabinet. Lots of new FTTC cabinets have appeared but our local PCP remains untouched. According to my ISP there is no planned date for our cabinet. This is the small print in the Infinity publicity – not all cabinets get it.

So we are stuck on 2Mbs ADSL and a Three tethered phone on the One Plan which is increasingly putting the slow ADSL out of use. My record from the phone is now 9.1Mbs on the bedroom window sill.

Just had an interesting conversation with Three Customer Service. I am in the last month of my contract so I called to see what they might be prepared to offer me. The short answer appears to be nothing.

As soon as I said I was happy to stay on SIM only they completely lost interest. I wanted to stay on the One Plan and they suggested that £25 a month is the best they can do. I pointed out that I was happy to commit for another contract period but no dice. I also explained I could sign up for a new contract and get cashback which is a apparently a “win win” deal. I don’t think the CS operative appreciated that it is Three who pays the cash to affiliates.

Anyway if Three want to improve on their £25 a month and lock me up as a customer for a while I will listen. In the meantime I am off to have a look at Giffgaff.

UPDATE: Three have responded on Twitter with the same message as before. £25 is the right price and the best deal on the market. Well it is for now ….

I never understood why they withdrew the 12 months Sim Only One Plan but I suspect because it doesn’t exist anymore there is nothing to upgrade to.

I’ve upgraded my mobile to a Galaxy Nexus which has HSPA+. I now get much better speeds on Three that put my ADSL to shame.